Refund & cancellation policy
Last updated August 2026
| When you cancel | Charge | Refund |
|---|---|---|
| More than 24 hours before pickup | None | 100% |
| Between 24 and 6 hours before | 50% of the fare | 50% |
| Less than 6 hours before | Full fare | 0% |
| No-show at the pickup point | Full fare | 0% |
| Flight cancelled by the airline | None | 100% |
| Cancelled by us | None | 100% |
How to cancel or amend
Contact us by phone, WhatsApp or email quoting your booking reference. You can find your reference on the My Booking page using the email address you booked with. A cancellation takes effect when we acknowledge it in writing, so please do not rely on a voicemail alone.
Amendments
Changes of date, time, address or vehicle are free more than 24 hours ahead, subject to availability. Where a change moves you to a larger vehicle or a longer route, the difference in fare applies. Where it moves you to a cheaper option, we charge the lower price.
If your flight is delayed
Nothing is required from you. We monitor the live arrival time and move the pickup automatically at no cost. If the airline cancels the flight outright, tell us when you can and the booking is cancelled without charge.
If we cannot perform the journey
In the rare event that we cannot supply a vehicle — a breakdown with no replacement, a road closure that makes the pickup impossible — you receive a full refund of anything paid, and we will help arrange an alternative where we can.
Refund method and timing
Because most bookings are paid to the driver on completion, refunds rarely arise. Where a payment has been taken in advance, refunds are returned by the original method within 14 days of us confirming the cancellation.
Complaints
If something went wrong, email contact@parisgotaxi.com with your reference and what happened. We acknowledge complaints within two working days and aim to resolve them within ten.